Whether you are an office manager or a project leader, all good leaders require a number of soft skills to help them positively interact with employees or team members. Effective leaders have the ability to communicate well, motivate their team, handle and delegate responsibilities, listen to feedback, and have the flexibility to solve problems in an ever-changing workplace.

“Note: Employers seek these skills in the candidates they hire for leadership roles. Strong leadership skills are also valuable for all job applicants and employees.”

Whether you’re starting out in an entry-level position and looking to move up the career ladder or you’re looking for a leadership course, your leadership skills will be among your most valuable assets.

Top 10 Leadership Skills

Here are the top ten leadership skills that make a strong leader in the workplace.

1. Communication

As a leader, you need to be able to clearly and succinctly explain to your employees everything from organizational goals to specific tasks. Leaders must master all forms of communication, including one-on-one, departmental, and full-staff conversations, as well as communication via the phone, email, and social media.

A large part of communication involves listening. Therefore, leaders should establish a steady flow of communication between themselves and their staff or team members, either through an open-door policy or regular conversations with workers. Leaders should make themselves regularly available to discuss issues and concerns with employees. Other skills related to communication include:


2. Motivation


Leaders need to inspire their workers to go the extra mile for their organizations; just paying a fair salary to employees is typically not enough inspiration (although it is important too). There are a number of ways to motivate your workers: you may build employee self-esteem through recognition and rewards, or by giving employees new responsibilities to increase their investment in the company.

Leaders who try to take on too many tasks by themselves will struggle to get anything done. These leaders often fear that delegating tasks is a sign of weakness, when in fact it is a sign of a strong leader.

Therefore, you need to identify the skills of each of your employees, and assign duties to each employee based on his or her skill set. By delegating tasks to staff members, you can focus on other important tasks. Some skills that make a good delegator include:

  • Accepting feedback from employees
  • Assessing employee strengths and weaknesses
  • Defining expectations
  • Evaluating employee performance
  • Identifying measurable outcomes
  • Matching the task to the right employee
  • Prioritizing tasks
  • Teamwork
  • Time management
  • Training
  • Trust in employees


    4. Positivity

    A positive attitude can go a long way in an office. You should be able to laugh at yourself when something doesn’t go quite as planned; this helps create a happy and healthy work environment, even during busy, stressful periods.

    “Tip: Simple acts like asking employees about their vacation plans will develop a positive atmosphere in the office, and raise morale among staff members.”

    If employees feel that they work in a positive environment, they will be more likely to want to be at work, and will therefore be more willing to put in the long hours when needed. 

    5. Trustworthiness

    Employees need to be able to feel comfortable coming to their manager or leader with questions and concerns. It is important for you to demonstrate your integrity – employees will only trust leaders they respect.

    By being open and honest, you will encourage the same sort of honesty in your employees. Here are some skills and qualities that will help you convey your trustworthiness as a leader:

    • Ability to apologize
    • Accountability
    • Business ethics
    • Confidentiality
    • Conscientious
    • Consistent in behavior towards employees
    • Credibility
    • Emotional intelligence
    • Empathy
    • Honesty
    • Integrity
    • Moral compass
    • Reliability
    • Respectfulness
    • Standing up for what is right

    6. Creativity

    As a leader, you have to make a number of decisions that do not have a clear answer; you therefore need to be able to think outside of the box.

    7. Feedback

    Leaders should constantly look for opportunities to deliver useful information to team members about their performance. However, there is a fine line between offering employees advice and assistance, and micromanaging. By teaching employees how to improve their work and make their own decisions, you will feel more confident delegating tasks to your staff.

    Employees will also respect a leader who provides feedback in a clear but empathetic way. Some skills for giving clear feedback include:

    • Being open to receiving feedback
    • Building confidence in employees
    • Clearly laying out expectations
    • Coaching
    • Following up
    • Frequent feedback
    • Listening to employees’ responses
    • Mentoring
    • Positive reinforcement
    • Providing specific advice

    8. Responsibility

    A leader is responsible for both the successes and failures of his or her team. Therefore, you need to be willing to accept blame when something does not go correctly.

    If your employees see their leader pointing fingers and blaming others, they will lose respect for you. Accept mistakes and failures, and then devise clear solutions for improvement.

    9. Commitment

    It is important for leaders to follow through with what they agree to do. You should be willing to put in the extra hours to complete an assignment; employees will see this commitment and follow your example.

    Similarly, when you promise your staff a reward, such as an office party, you should always follow through. A leader cannot expect employees to commit to their jobs and their tasks if he or she cannot do the same.

    10. Flexibility

    Mishaps and last-minute changes always occur at work. Leaders need to be flexible, accepting whatever changes come their way. Employees will appreciate your ability to accept changes in stride and creatively problem solve.

    How You Can Build Leadership Skills 

    You do not need to supervise or be a manager to cultivate leadership skills. You can develop these skills on the job in the following ways:

    • Take initiative: Look beyond the tasks in your job description. Think long-term about what would be beneficial for your department and the company. Try to brainstorm ideas and commit to doing work that goes beyond the daily routine.
    • Request more responsibility: While you wouldn’t want to ask for additional responsibility in your second week on the job, once you’ve been in a position long enough to become an expert, you can share with your manager that you’re eager to grow your leadership abilities. Ask how you can help out—are there upcoming projects that require a point person? Is there any work that you can take off of your manager’s to-do list?
    • Target specific skills: If you have a specific skill that you want to develop—whether it’s creative thinking or communication—create a plan to improve your abilities in this area. This could mean taking a class, finding a mentor to help, reading books, or setting a small goal that forces you to develop this skill. Talk to managers and co-workers, as well as friends outside of the office, to help develop your plan to improve.
    • You can studying in a Leadership or Project Management Course. Here a list of great courses available in Melbourne:

    – (BSB51918) Diploma of Leadership and Management

    – (BSB61015) Advanced Diploma of Leadership and Management    

    SOURCE: https://www.thebalancecareers.com/top-leadership-skills-2063782

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