Bourke St Campus


Popular, Technology


This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.

Course Fees

Registration Fee$500 (non-refundable)
Material Fee$1,000
Tuition Fee$10,700
Total Course Fee$12,200
Fees include all material costs and learning resources.

Corse Duration

Delivery will occur over an 56 Weeks (52 weeks training and 4 weeks holiday break) period of full time study. 
  • Where students successfully apply for credit and/or RPL the course duration will be shorten accordingly and adjustments made to any COE issued or remove it or add to course duration.

Entry/ Admission Requirements

Pre-Training Review (PTR):

  • Selection for enrolment in SHIC courses will be approved for applicants who meet the qualification selection criteria during the PTR prior to the confirmation of enrolment at SHIC.  A satisfactory outcome of PTR with authorised  SHIC Staff or representative will ensure applicants are placed in a suitable course with an appropriate training and assessment strategy,  SHIC review applicants existing knowledge, skills, experience and qualifications.  SHIC will then review this information in conjunction with other admission requirements below.

Age Requirements

 SHIC requires that all students must be 18 years of age or above at the commencement of the course. 

Prior Achievement Requirements

  • Basic Computer Skills
  • A good command of written English
  • Meet all Student Visa requirements, including:
– Year 12 academic education (or equivalent) * Students with overseas qualifications will need to have level equivalency determined by the Department of Education, Skills and Employment, online applications here:

LLN Requirements

  • The qualification has been analysed to determine the Australian Core Skills Framework (ACSF) levels of Learning, Reading, Writing, Oral Communication and Numeracy. This is detailed in the  Diploma of Information Technology ACSF Profile.
  • Students entering this qualification will have their LLN skills compared to the ACSF levels of the course to determine if there are specific support requirements needed, and make a recommendation about the suitability of the student to enrol.
  • See the SHIC LLN Policy & Procedures for more details. 

English Language Requirements

All students entering this qualification must have the following minimum score of an internationally recognized English Language proficiency tests or equivalent in line with DHA recommendations
  • IELTS overall band of 5.5 or
  • TOEFL IBT test score band of 54-56 equivalents or
  • PTE Academic band score 42 equivalent or
  • Satisfactory completion of General English – Upper Intermediate level or
  • Successful completion of Certificate III in Spoken and Written English (10725NAT) or equivalent course or
  • Successful completion of Senior Secondary certificate of education in Australia conducted in English or
  • Completion of full-time studies in Australia towards a Certificate IV or above or a foundation course or
  • Student’s first language is English or
  • Student was educated for 5 years in an English speaking country.
If there are doubts about the student’s English language skills to cope in an academic environment and if he/she cannot provide a satisfactory IELTS score or equivalent, the student will undergo the college English placement test and be required to complete it with a satisfactory result.

Assessment Methods

Assessments will be conducted face to face which could include:
  • Direct observation – in a simulated classroom environment – usually role plays
  • Product based methods – these are generally reports, case studies, projects and presentations.
  • Questioning – written and verbal questioning is used for a number of assessment tasks.
  • A combination of the above methods.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
  • General Application Support Officer
  • IT Office Manager

Course Delivery

  • Face to face at our Melbourne Campus – 20 hours per week of classroom based training sessions 
  • 8 hours of self study including structured self-directed learning & completing assessment work started in class
  • Up to an hour per week of individual support if required

Units of Competence

Unit CodeTitle
BSBWHS501Ensure a safe workplace
BSBSUS501Develop workplace policy and procedures for sustainability
ICTICT517Match ICT needs with the strategic direction of the organisation
ICTICT509Gather data to identify business requirements
ICTICT501Research and review hardware technology options for organisations
ICTNWK511Manage network security
ICTNWK513Manage system security
ICTNWK614Manage ICT security
ICTICT515Verify client business requirements
ICTWEB502Create dynamic web pages
ICTWEB505Develop complex web page layouts
ICTWEB516Research and apply emerging web technology trends
ICTICT406Build a graphical user interface
ICTICT419Work effectively in the digital media industry
BSBCRT501Originate and develop concepts
ICTGAM504Manage interactive media production
CUAPOS201Perform basic vision and sound editing
ICTSAS517Use network tools
ICTNWK531Configure an internet gateway
ICTNWK527Manage an enterprise virtual computing environment
Note: Delivery method is Online via video conferencing with phone and email support during COVID-19.
    Training product status: Superseded as of 18th October 2020. Students will be transitioned to the new qualification as soon as practicable prior to 18th April 2022 and students will be advised of the impacts in writing.
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