Support & Welfare

SUPPORT SERVICES

We are committed to ensuring that you get all the support you need to be successful in your studies. You may nothave studied for a while and or you might need help with study skills. You may also need assistance with skills such as reading, writing and maths.

The enrolment form you complete will help us to identify any support you need and depending on the course you are enrolling in, you may also be required to complete a test that assesses your language, literacy and numeracy skills. Based on the information you provide in your enrolment and/or the results of your language, literacy and numeracy test, we will contact you to discuss your support needs.

Your support needs can also be discussed during the induction to your course.

Services that we can offer to you include:

One to one support from our trainers/assessors including providing you with their phone and email contact details

Classes to assist with study skills.

Study groups where you can work with your fellow students.

Referral to relevant external services.

Specialist support services for students with a disability.

Personal counselling

Contact your trainer or Admin staff to discuss your support needs.

WELFARE SERVICES

We can also offer you a range of welfare services to help with the mental, physical, social and spiritual well- being of international students. These services may include, through direct provision or referral, information/advice about: accommodation, counselling, crisis services, disabilities and equity issues, financial matters, legal issues, medical issues, mental health, peer mentoring, programs promoting social interaction, religious and spiritual matters, and stress-management. It may also include advice on academic and study issues.

Internal welfare services will be provided at no additional cost to the student. However, where a student is referred to an external provider, the student will be responsible for meeting the costs of the provider. SHIC does not charge for such referrals to the provider.

Please Contact the Student Support Officer at below details to enquire about welfare services we can offer:

Contact: 0394538330

Email: sso@shic.vic.edu.au

The CEO (Bhallinder Singh) is available 24 hours in case of emergency at 0411356306.

EXTERNAL SUPPORT SERVICES

For students requiring additional support with their studies, work or life, SHIC provides the following referrals to community organisations who may be able to assist you. Please note that some of these services may attract a fee which is payable by you.

Reading and Writing Hotline

Telephone: 1300 655 506

Website: literacyline.edu.au

For the price of a local call anywhere in Australia, the Hotline can provide you with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.

Centrelink

Telephone: 131021

Website: centrelink.gov.au

If you are completing a full-time course you may be eligible for benefits through Centrelink.

Australian Apprenticeship Centres (AAC)

Telephone: 1800 639 629

Website: australianapprenticeships.gov.au

Australian Apprenticeship Centres handle all matters related to traineeships and apprenticeships. If you are a trainee or apprentice, some language, literacy and numeracy courses attract government subsidies. Talk to your AAC about this now.

The Victorian Equal Opportunity & Human Rights Commission

Telephone: (03) 9281 7100

Website: equalopportunitycommission.vic.gov.au

The Commission can resolve individual complaints about discrimination, sexual harassment and racial and religious vilification by offering a conciliation process that is confidential, impartial, free, and simple.

Legal Aid Victoria

Telephone: 1800 677 402

Website: legalaid.vic.gov.au

Victoria Legal Aid helps people with their legal problems and focuses on helping and protecting the rights of socially and economically disadvantaged Victorians. It can provide assistance in the areas criminal law, family law and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.

Disability Rights Victoria

Telephone: 1800 462 480

Disability Rights Victoria is an advocacy organisation directed by people with a disability. They work with and on behalf of adults with a disability. They provide individual advocacy, information and support to people with a disability via our network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.

Lifeline

Telephone: 13 11 14

Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

Fair Work Australia

Telephone: 1300 799 675

Website: fwa.gov.au/index.cfm

Fair Work Australia is the national workplace relations tribunal. It is an independent body with power to carry out a range of functions relating to minimum wages, employment conditions, termination of employment and other workplace matters.

Reach Out

Website: www.reachout.com.au

Reach Out is a web-based service that inspires young people to help themselves through tough times, and find ways to boost their own mental health and wellbeing. Their aim is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways they know work for young people.

Note:Please contact Student Support officer if in case you need any further information and or any link is not working.

SOME MORE EXTERNAL SUPPORT SERVICES

Organization	Phone Number	Website	Location	Service	Description
Reading and Writing Hotline	1300 655 506	literacyline.edu.au	National	Literacy support	Advice and referral to one of 1200 providers of courses in adult literacy and numeracy
Lifeline	13 11 14	lifeline.org.au	National	Counselling	Provide telephone counselling support and information about other reliable counselling and support services available
Reach Out	(03) 9894 1966	reachout.com.au	National	Counselling	ReachOut.com is an internet service for young people that provides information, support and resources about mental health issues and enable them to develop resilience, increase coping skills, and facilitate help-seeking behaviour
Healthdirect Australia	1800 022 222	healthdirect.gov.au	National	Medical services	Symptom checks and information about medicines
MindSpot	1800 614 434	mindspot.org.au	National	Counselling	Free service for Australian adults who are experiencing difficulties with anxiety, stress, depression and low mood. Provides online screening assessments and treatment courses, or can help find local services.
My Future	N/A	myfuture.edu.au	National	Career advisory	Career information and resources provided as a joint initiative of the Commonwealth, state and territory governments:
Rape & Domestic Violence Services Australia	1800 737 732 (1800 RESPECT)	1800respect.org.au	National	Counselling	A range of support services are available for people who have experienced sexual assault, domestic or family violence.
Tenants Union of Victoria	(03) 9416 2577	tuv.org.au	VIC	Legal support	Tenants Victoria (formerly Tenants Union of Victoria) promotes and protects the rights of tenants and residents in most types of rented homes across Victoria, Australia. We inform, educate and assist individuals to use their tenancy rights. We also push for better laws, policies and practices to improve conditions for all renters.
City of Melbourne Multicultural Services	(03) 9658 9658	melbourne.vic.gov.au	VIC	Settlement support	Melbourne City (council) website with information relating to translation services, multicultural Hub, Multicultural communities and specific information for International students.
Study Melbourne Student Centre	1800 056 449	studymelbourne.vic.gov.au	VIC	Career advisory	Study Melbourne is a Victorian Government initiative providing support and information to this community of international students. Year- round program of free events.
Legal Aid Victoria	1800 677 402	legalaid.vic.gov.au	VIC	Legal support	Victoria Legal Aid helps people with their legal problems and focuses on helping and protecting the rights of socially and economically disadvantaged Victorians. It can provide assistance in the areas criminal law, family law and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.
Disability Rights Victoria	1800 462 480	humanrightscommission.vic.gov.au	VIC	Settlement support	Disability Rights Victoria is an advocacy organisation directed by people with a disability. They work with and on behalf of adults with a disability. They provide individual advocacy, information and support to people with a disability via our network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.
Alcoholics Anonymous	1300 222 222	aa.org.au	VIC	Alcholism	offer resources for individuals seeking help with alcohol addiction or for those who want to learn more about the organization.
RENT/Lease/Buy		gumtree.com.au	VIC	Accomodatio n	Help in getting houses or accomodation on lease/rent
		www.domain.com.au www.realestate.com.au	VIC
Asthma Australia	1800 278 462	asthma.org.au	VIC	Asthmetic patenits	Give support and plan to asthemtic Pateints
Abortion Grief Australia	1300 139 313	abortiongrief.asn.au	VIC	Abortion and Grief	They provide helpline to all aborting women
Crime Stoppers Victoria	1800 333 000	crimestoppers.com.au	VIC	Crime Stoppers	Crime Stoppers is the nation’s most trusted information receiving service for people wanting to share what they know about unsolved crimes and suspicious activity without saying who they are.
Beyond Blue		www.beyondblue.org.au	VIC	Depression or Mental health	Get support on all mental Health
Department of Home Affairs	131 881	www.homeaffairs.gov.au	National	Visa	Any type of Visas and immigration help
Drug addiction: Narcotics Anonymous	1300 652 820	www.na.org.au	VIC	Drug addiction	Help giving support to People who gets addicted with drugs
Eczema Association Australasia	1300 300 182	www.eczema.org.au	VIC	Eczema	The Eczema Association of Australasia Inc supports and educates Eczema sufferers and carers, along with the wider community, in all aspects of Eczema and its impact.
Epilepsy Action Australia	03 9856 7090	www.epilepsy.org.au	VIC	Epilepsy	Our highly skilled Nurse Educators and Service Consultants assist you to adjust to a life with epilepsy.
Health Direct	1800 022 222	www.healthdirect.gov.au	National	Hepitatis C	They are providing quality, approved health information and advice